Customer Support Service

The mission of our RF-iT Solutions Customer Support Service is to ensure and enhance the productivity of our customers by timely providing the information, assistance, education and resources which are needed to keep our customers successful.

Key benefits of the service support:

• Rapid problem solving
• Guaranteed response time to every request
• Know-how transfer from support team to customer
• Consistently high srvice quality level
• Access to Hot-fixes and new software releases
• On-Site visits (optional)

Service support times:

• Monday on Thursday from 09:00 to 17:00 (CET) on austrian business Ddys
• Friday from 09:00 to 12:00 (CET) on austrian business days
• Hot-incident support outside the official support houes (optional)

Service support includes:

• Product usage assistance
• Remote troubleshooting
• Support for customized products
• Access to the customer support knowledge-database
• Customer-Login to our support ticketing system 
• RF-iT Solutions Support Newsletter 

How to contact support:

• By email: open a request by sending an email to support@rf-it-solutions.com
• By phone: call +43 316 711111 555 and describe your incident directly to a support agent

Professional Services - Customer Support Department